The Absolute Easiest Way: CityTouch Internet Banking
This is the recommended method as it's done entirely from your phone or computer without any need to visit a branch or make a phone call.
What You Need:
City Bank To BKash 2025:
A funded City Bank Account.
Your CityTouch User ID and Password (Internet Banking credentials). If you don't have this, you can register through the City Bank app or their website.
The bKash account number (the mobile number) you want to send money to.
Step-by-Step Guide (Via CityTouch Internet Banking):
Log In: Go to the City Bank website or open the City Bank AIBL mobile app and log in to your CityTouch account.
Navigate to Fund Transfer: Look for a menu option like:
"Fund Transfer"
"Send Money"
"Transfer to bKash" (It's often listed as a direct option under fund transfer).
Select bKash as the Recipient: Choose bKash from the list of beneficiary types (instead of another bank account).
Enter Details:
Recipient bKash Number: Enter the 11-digit mobile number (e.g., 01XXXXXXXXX).
Amount: Enter the amount you wish to send.
Your Name & Message: You might be asked to enter your name and a short message for the recipient's transaction details.
Review and Confirm: Double-check the bKash number and the amount. Confirm the transaction.
Authenticate with OTP: You will receive a One-Time Password (OTP) on your registered mobile number with City Bank. Enter this OTP to authorize the transaction.
Transaction Complete: You will see a confirmation message on your screen and receive an SMS from City Bank. The recipient will instantly receive an SMS from bKash confirming the credit to their account.
Alternative Easy Method: **City Bank Mobile App (USSD) - 322#*
If you don't use internet banking, you can use the USSD code from your feature phone or mobile.
Dial *322# from your mobile number that is registered with your City Bank account.
Select the option for "Transfer" or "Send Money".
Choose the option to transfer to a "Mobile Wallet" or "bKash".
Follow the on-screen instructions to enter the recipient's bKash number and the amount.
Confirm the transaction with your CityTouch PIN.
Fees and Limits (2025)
It's crucial to know the costs involved. Fees are subject to change, so always confirm on the official City Bank website.
Fee: City Bank typically charges a small fee for transferring money to bKash. As of 2025, this is usually a percentage of the transaction amount or a fixed fee, whichever is higher. (e.g., 1.85% of the transfer amount + VAT).
Limit: There are daily and per-transaction limits for sending money to bKash. These are set by both City Bank and bKash for security reasons. You can check the current limits within your CityTouch portal or by calling customer service.
Important Tips for a Smooth Transaction:
Registered Number: Ensure the mobile number you are using for the transaction is the one registered with your City Bank account for OTP verification.
Correct bKash Number: Always double-check the 11-digit bKash number before confirming. Sending money to the wrong number can be difficult to reverse.
Keep Proof: Save the transaction confirmation SMS you receive from City Bank (Ref: XXXX). It is your proof of payment in case of any issues.
bKash Cash Out Fee: Remember, the recipient might have to pay a small cash-out fee if they withdraw the money from an ATM or agent. Using the money for payments or mobile recharge is free.
